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Refund Policy

Last updated: September 1, 2026

1. Eligibility

Refunds are only applicable for products purchased directly from iCare Technology official stores or online platforms.

2. Timeframe

Customers may request a refund within 7 days of purchase, provided the product is unused and in its original packaging.

3. Defective Products

If a product is found to be defective, iCare Technology will offer a replacement or a full refund after inspection.

4. Non-Refundable Items

The following items are non-refundable:

  • Software licenses
  • Opened accessories
  • Customized orders

5. Refund Process

To initiate a refund, customers must present proof of purchase (receipt or invoice) and return the product to the nearest iCare Technology branch.

6. Refund Method

Approved refunds will be processed via the original payment method within 14 business days.

7. Need Help?

For refund requests or questions about this policy, reach us at any branch or:

iCare Technology

WhatsApp: +255656791558

Uhuru na Nyamwezi Street, Dar es Salaam, Tanzania

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